Water & Sanitation

Water / Sanitation Services


The City of Hiram provides water for customers in/around downtown.  Others are serviced by Paulding County Water, which can be reached at (770) 222-6868.

The City of Hiram Code of Ordinances requires that City residents subscribe to sanitation services with the City.

Customers that utilize the recycle service are required to put their items loose in the recycle can.  A complete list of accepted items can be received by contacting a Community Services Representative.

Water Meters are read by the 19th of each month and bills are generated to be mailed out to customers by the 25th.

Sanitation bills are billed on a quarterly basis and at this time are generated with the water bill. 
 
All bills are due by the 15th of the following month. A 10% late fee is added to all bills not paid on or before the 15th of each month. Delinquent bills are due by the 20th. After the 20th, they are subject to disconnection and an additional late fee.

​Call Before You Dig

Whether you're putting up a new fence, installing a mailbox, laying a new waterline...Always contact 811 before you dig.  If you'd like more information on this FREE, crucial service, please visit their website at www.georgia811.com or call 811.

Payments

  • Pay in person, by mail, dropbox or online
  • Forms of payment accepted cash, check, credit, debit or e-check
  • View your bills online anytime
  • Make a payment online, by phone or by text with credit/debit or e-check
  • Pay multiple bills in a single transaction
  • Save time by setting up automatic payments on the due date or date of your choice
  • Get email reminders, plus you can choose to receive text notifications and pay by text message
  • To pay by phone simply call 1-866-301-0844
  • Click here to connect to your online account
All City of Hiram accounts now have the ability to go paperless.  Monthly and quarterly statements can be emailed directly to you.  Contact Customer Service to verify your correct email address is on file.  


Delinquent Accounts


If your water service is disconnected for non-payment, there will be an additional $25 reconnect fee. If service has been disconnected more than once in a 12 month period, an additional deposit of $50 in addition to the reconnect fee will be required before service is restored.

If your sanitation service is discontinued, your waste receptacle will be picked up immediately and a $25 redelivery fee will be assessed. If service has been discontinued more than once in a 6 month period, an additional deposit of $50 in addition to the redelivery fee will be required before your service is restored.

Returned Checks


A charge of $30 will be added to a returned check. Any customer with a returned check will be required to make all future payments in the form of cash, money order, or cashier's check.

If bills are paid through online banking bill pay service, it is the customer's responsibility to ensure the City receives payment by the 15th to avoid a late fee and by the 20th to avoid possible disconnection. Banks will normally mail a check to the City, so please allow 5 business days for the payment to arrive. Payments received in the mail the morning of the 11th or in the courtesy drop box will be posted before late fees are assessed.

Based on Address, Services provided are either Water & Sanitation Services or Sanitation only.  To verify services at your address, please contact Customer Service then please complete the following appropriate Application.  To terminate services, please submit the following Service Disconnection Request. 

Contact Us

  1. Community Services Representatives


    Email

    217 Main St.
    Hiram, GA 30141

    Ph: 770-943-3726, ext. 2001
    Fx: 770-439-2372

    Hours


    Monday - Friday
    8 a.m. - 5 p.m.

    Closed for Lunch
    12:30 p.m. - 1:30 p.m.